Shipping policy

Shipping Policy

Effective date: September 19, 2026

Thank you for shopping with A Smile is Free. This shipping policy explains how we process and deliver orders placed through our store.

Shipping locations

At this time, we ship orders to addresses within the United States.

Order processing

Orders are typically processed within 3–5 business days after payment has been confirmed. Processing times do not include weekends or holidays.

During sales, holidays, product launches, or other busy periods, processing may take longer. If there is a significant delay with your order, we’ll do our best to keep you informed.

Shipping rates and delivery estimates

Shipping rates are calculated at checkout based on your delivery address, order details, and the shipping options available for your order.

Any estimated delivery timeframe shown at checkout is an estimate and isn’t guaranteed. Once your order has shipped, you may receive tracking information by email when tracking is available.

Address changes

Please contact us as soon as possible if you need to update your shipping address. We’ll do our best to help, but we can’t guarantee that an address can be changed after an order has entered processing or shipped.

Delayed, lost, or damaged packages

If your order is delayed, appears to be lost, or arrives damaged, please contact us with your order number and details about the issue. We’ll review the situation and help determine the next steps.

A Smile is Free isn’t responsible for delays caused by the shipping carrier, severe weather, incorrect or incomplete addresses, or events outside our control.